Do you want to be an invaluable resource to your Executive? Do you want to form a strategic partnership with your CEO? Do you want to seriously impress your boss? Then work on developing this one habit that will make you an invaluable asset to your CEO:
Know what your Executive knows.
Simple, right? But not always easy. This goes far beyond knowing how your boss takes his coffee (Note: Adam takes his strong and black, but prefers green tea in the afternoon). This habit requires some serious dedication (usually reading or listening to books and podcasts in your “off hours”). But I think it is the most critical habit to develop as an Executive Assistant and something you can implement right away, no matter how new you are to the EA role.
This habit has helped me gain trust and become an invaluable resource to my employer. If he mentions a book he’s reading, I read it. If he is following a blog or podcast, so do I. I watch the movies, read the books, and listen to the radio stations he does. Why? Because the more I am able to align myself with his interests, and more importantly, his knowledge, the more I am able to not just listen, but to participate in conversations with him or that he is having with other leadership members or key business partners. He never asked me to do this, but my natural curiosity and thirst for knowledge led me to create this habit from the beginning and it has truly been invaluable. When he is in a meeting and says, “Who was that quote by?” or “What year did that company go public?” I know. He doesn’t have to repeat himself or fill me in on a critical article he read or a book that he would like to discuss at a company meeting – I’m already familiar with it.
As a self-proclaimed force multiplier, the more I can align my knowledge and thinking with Adam, the more valuable I become to him and the company. As Executive Assistants we are tasked with furthering the reach of our Executive. Often that is by completing tasks and projects that, while important, are not the best use of our Executive’s time. More often it means making decisions and speaking on behalf of our boss. The most effective way to do that is by having the same information as them and thoroughly understand the way they think. Yes, some of this will come with time. But start right away! Gain as much knowledge as possible. Study his/her emails and responses to questions. Listen in on phone calls (get permission first!). Attend as many meetings as possible. Be able to speak your boss’s language. This will allow you to be a part of the conversation and eventually be able to speak on behalf of them with accuracy and authority.
Does your Executive read the Wall Street Journal or Inc. Magazine? Get a subscription. Is he/she watching House of Cards or Blacklist on Netflix? Watch it. If nothing else, instead of being on the periphery, it will bring you closer to the inner circle. Your Executive will want to be able to discus the latest episode of Sons of Anarchy with you, just as much as the most recent article on Elon Musk. Be ready and ABLE to participate and add value to the conversation. This is such a simple habit to implement, but one that will set you apart and help you grow that much faster.
Knowledge is power. Start by gaining as much of the same knowledge as your Executive as possible. Couple that with a clear understanding of their thought process and communication style and you will be unstoppable.